Terms and Conditions – SCENE SHANG

Terms and Conditions


PRODUCT VARIANCES

Variations in natural materials

Natural materials such as marble and wood will have inherent variances in colour or grain pattern caused by nature. Please note that your furniture may have colour or grain differences from the store display pieces.

Variations in finishes

Due to the natural variation in marble and wood, each piece may have a variation in how it accepts the finishing process.

Small indentations in the finishes may occur and are not classed as defects, as in most cases these occur due to the finishes covering natural air pockets in the material.

Finishes on the bottom or interior facing surfaces will be finished as deemed fit such as with sealant or lacquer and will not be polished or finished similarly to the top surfaces unless specified.

Variations in measurements

Measurements will be true to ±2 cm. SCENE SHANG reserves the right to adjust the dimensions of our tables, and will advise you accordingly, as we deem fit for use and stability.

Variations from online images

Product images are for reference only and should be considered illustrative.

 

By making a purchase, you acknowledge the presence of the aforementioned variances which are not considered as manufacturing defects.

 

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PRODUCTION LEAD TIME

No cancellation of orders due to delayed fulfillment

Lead times for made to order pieces or backorder pieces are approximately 3 to 5 weeks (small pieces) or 6 to 8 weeks (large pieces), unless otherwise stated. While we do our best to ensure the timely fulfillment of your orders accordingly, external factors beyond our control may lead to delays. The lead times are thus not guaranteed and orders may not be cancelled due to delayed fulfillment.

 

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STORAGE FEES

If storage is requested at point of purchase

→ For store order, inform retail staff to note on form

→ For online order, add into order notes


  • Free storage for a maximum of 2 months from expected date of fulfillment
  • Storage fees at 5% of the product value per month thereafter, up to 4 months

If storage is not requested

  • All delivery or collection arrangements will be made as soon as your pieces are ready for dispatch
  • Any late requests are subject to discretion based on available space at our warehouse; chargeable at 5% of the product value per month, up to 6 months

 

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RECEIVING DELIVERIES AND INSPECTION OF PRODUCT(S)

  1. On delivery, you or an appointed third party shall inspect the product(s) and the surroundings carefully before our delivery fleet leaves the premise.
  2. Any damage(s) detected should be reported to the delivery fleet immediately and well-noted on the delivery copy.
  3. Any signed delivery order serves as acceptance of the condition of the goods and surroundings at the time of delivery, new defect findings henceforth will thus not be entertained.
  4. You will also need to email us at shop@sceneshang.com to provide a detailed description of fault and clear photos (and/or video, where appropriate) showing the damage.
  5. We will be in touch with you within 3 working days.

 

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COLLECTION OF FURNITURE PIECES AT OUR WAREHOUSE

Self-collection available on weekdays, by appointment only

Should you wish to pick up your orders by yourself, self-collection option is available directly at our warehouse located at 28 Senang Crescent, 06-09, Singapore 416601; on weekdays, by appointment only.

Additional charges apply if manpower needed

You are advised to bring a trolley or manpower depending on the size and number of furniture pieces in your order. Please inform us beforehand should you require help to bring the furniture pieces down to your vehicle; additional charges at S$10 per item per man will apply for this service.

Additional charges apply for storage

All orders have to be collected within 7 days from date of collection notification. Storage fees at 5% of product value per month will be chargeable thereafter.

 

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PRODUCT(S) DEEMED DEFECTIVE OR DAMAGED AS REPORTED

Free one-time replacement

We will offer a one-time replacement with retrievals at no extra cost should your piece be deemed as a manufacturing defect based on photos and videos submitted. Should existing stocks or parts not be available, some pieces may take up to 8 weeks to be replaced and you will be advised accordingly.

 

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INCORRECT DELIVERY ADDRESS

No refund for lost goods

Should your order be lost due to delivery to a wrong address, no refunds will be made for both the delivery and the product(s) erroneously accepted on your behalf by an unknown party. Responsibility is also transferred to you to trace back the items should you wish to do so.

Additional charges apply for redelivery

To reschedule a delivery to the correct delivery address, a 50% penalty on the cost of previous failed delivery will be charged. Please always double check the delivery details provided.

 

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REFUSAL OF ENTRY BY BUILDING MANAGEMENT

Additional charges apply for redelivery

It is your responsibility to place any deposit to the building management for moving goods into their premises should there be such a requirement. SCENE SHANG reserves the right to reschedule the delivery and a 50% penalty on the cost of previous failed delivery will be charged.

 

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LACK OF REASONABLE ACCESS FOR SUCCESSFUL DELIVERY

No refund for failed or unmanageable delivery

Delivery charges are based on the understanding that reasonable access is available. Please ensure the smooth transport of your purchases by checking measurements of furniture pieces against that of access areas or availability of alternative access such as cargo lifts.  

SCENE SHANG reserves the right to cancel the delivery should areas be deemed inaccessible by our outsourced delivery fleet. Unfortunately, no refunds will be made for both the delivery and the products in these instances.

Additional charges apply for stairway access

Should delivery be deemed possible by stairs, additional charges at S$20 per product per storey not accessible by elevator (applicable to stairs within landed properties or HDB maisonette) will be charged by the delivery fleet.

 

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Please also read our exchange policy.
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