FAQs – SCENE SHANG

FAQs

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Delivery
International
Exchanges & Refunds

 

From 1st May 2017, we're offering a flat delivery fee of $8 for all homeware & lifestyle orders to one Singapore address, regardless of amount. Combine your orders so you can save on delivery.

Flat delivery fee of $8

SHOPPING

Do you have a physical retail space/ showroom?

Yes, our physical store stocks most of the same products you see online.

However, sometimes we may run out of stock in our flagship store. If you see something you like , the best way to buy it would be to purchase it online to reserve the item.

Our flagship store address is 263 Beach Road, Singapore 199542.

Can your products be customized?

We are big supporters of customers customising our products especially for furniture. We know how a little difference in size can go a long way for your space. So let us know what you have in mind via email or visit us at our flagship store.

Can I reserve an item?

Yes, we do accept reservations. Please email us at shop@sceneshang.com to enquire about making a reservation.

What currency are your prices displayed in?

Our prices are in Singapore dollars.

Do I need an account to place an order?

You do not need an account to place an order. However, signing up for one is free and allows you to track the status of your order more easily. It also helps us to serve you better in the future.

What payment methods are accepted?

For online purchases, we accept credit card payment via Stripe.

 

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DELIVERY

Are there any delivery charges?

Here are our doorstep delivery charges to Singapore addresses:

Homeware & Lifestyle Products: $8 (Flat delivery fee to one address regardless of order size)
Furniture: $35 - $100
Art: $35

 

For orders above $1,800, we offer free doorstep delivery to one Singapore address.

If your item is a customised item, please email us at shop@sceneshang.com to enquire on the delivery charges.

How do I track my order?

Do log into your account to track the status of your order or email us at shop@sceneshang.com .

How long will it take for my items to be delivered?

If stocks are available, we will prepare and send your order out as soon as we can. This takes usually 2-5 working days. If the item is a made to order item, it will take 8-12 weeks to be ready for pick-up or delivery. Please check each product's individual page for more specific delivery lead time.

Can I do a self-collection?

Yes, you can do a self-collection.

The pick-up address for all items is at our flagship store: 263 Beach Road, Singapore 199542.

Please make an appointment at least one day before heading down to any of our locations, by getting in touch with us at shop@sceneshang.com.

Can I change delivery information once an order is placed?

Yes you can provided the item tracking no. has not been given to you i.e. the item has not been shipped out. To change delivery details, please do so within 24 hours. Please email shop@sceneshang.com for such changes.

 

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INTERNATIONAL

Which countries do you ship to?

We ship to most countries worldwide, you can see the delivery charges during checkout. If your shipping address cannot retrieve a delivery charge, please email us at shop@sceneshang.com and we will advise you of the feasibility and charges to ship to your country.

How long will it take for my items to be shipped?

If stocks are available, it will be shipped out within 48 hours. While our shipping partners typically take 5-14 working days to reach you, it will still be based on our shipping partner’s schedule and each country’s custom clearance. In most cases, we will provide a tracking number for you to track your order. If the item is a made to order item, it will take 8-12 weeks to be ready for shipment.

 

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EXCHANGES & REFUNDS

Can I exchange or return an item that is damaged?

SCENE SHANG will do our utmost to ensure that your item is packaged safely for delivery and shipping. However, we will bear no responsibility should the item be damaged in transit. We do not accept international exchanges/returns unless we have sent you the wrong item. If so, please contact us at shop@sceneshang.com.

What is the company’s exchange/ returns policy?

No returns and refunds are accepted. We only do exchanges for items that are damaged or defective within 7 days of purchase. Items must be exchanged in their unused condition with original packaging and a receipt or proof of purchase is required.  

Read about our exchange and returns policy here.

Can discounted items be exchanged?

All discounted items are non-exchangeable and non-refundable.

Can I cancel an order once it’s paid?

Unfortunately, in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.

 

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