Returns & Exchanges Request

At SCENE SHANG, we want you to be fully satisfied with your purchase; therefore we accept exchanges within 7 days of purchase, collection or delivery. If you wish to exchange your item(s), please fill in your request in the form below.


Customised items including furniture and artwork cannot be exchanged as they are built to your specifications. However, if your customised item(s) is found to be damaged or defective on delivery, please fill in the form below with your order number and attach photos and we will get back to you soonest. Our delivery fleet will retrieve the item(s) back for our production team's assessment. Please note that this complimentary retrieval and redelivery is one-time only. Subsequent returns assessed to be within acceptable manufacturing tolerances or issues not due to delivery incidents will be chargeable.


View Exchange Policy